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                     If you wish to report a suspected virus, it is important to include as much information as possible. Please describe your system and software thoroughly and list all the symptoms that cause you to suspect that your machine is infected.

SRN Micro needs the following information:

  • What symptoms cause you to suspect that your machine is infected
  • Whether any products find a virus (version number, company, results)
  • Solo version number and DAT set number
  • System details that may be relevant about your system
  • Your name, company name, phone number and email address if possible
  • A list of all items contained in the package/message you are composing
  • Please view the instructions on how to capture a new virus.

    Please send the suspected virus files and their symptoms to support@srnmicro.com